Service & Support

Your WESTbahn ticket

Would you like to check in, check out, cancel your ticket or get all the details about your ticket?


For questions, requests and suggestions, you can reach our Customer Service Team from Monday to Friday from 8.00 a.m. to 6.00 p.m. and on weekends and public holidays from 9.00 a.m. to 3.00 p.m. by phone on +43 1 899 00 or +49 89 1896 59950 from Germany. In addition, you can contact us around 24/7 via e-mail at

WESTbahn Management GmbH

Europaplatz 3, Stiege 5
1150 Vienna, Austria
+43 1 899 00

Legal form: GmbH., Sitz: Wien
FN 319409w, Commercial Court Vienna, 
UID: ATU64618578

Independent Passenger Rights Agency (apf)

Passengers who do not agree with the company's decision can contact the apf in Austria. Please submit your documents using the complaint form at If electronic transmission is not possible, please send all documents by post to: Agentur für Passagier- und Fahrgastrechte (Passenger Rights Agency), Railway Department, Linke Wienzeile 4/1/6, 1060 Vienna.

* Required fields.