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Schedule

Where do I find the up-to-date WESTbahn schedule?

You can find the up-to-date WESTbahn schedule here and on the welcome page available for download. The European timetable change always takes place in the middle of December. In the course of it changes in WESTbahn schedule may also be carried out. Of course you can always find the latest schedule in due time on our website. 

Where do I get up-to-date route informations?

You can find all regular WESTbahn train connections here, on our welcome page and in the train information system Scotty. If there are any disturbances in the regular operation schedule between Vienna and Salzburg, we´ll inform you on the welcome page of this website. 

Tickets

What should I know about WESTbahn tickets?

WESTbahn tickets in general are available online, in tobacco stores with a terminal for ticket sale as well as on board the trains. WESTbahn website, the terms and conditions as well as various promotion flyers inform you through which channel your desired ticket is being sold.

After purchase an online ticket normally appears in your e-mail inbox within 15 minutes and within an hour at the latest. Please do also check your spam folder. If your ticket has not been sent by that time WESTbahn’s customer care team (+43 1 899 00, meinenachricht@westbahn.at) is happy to check whether something went wrong with your order or will send the ticket again.

Any unused online ticket can be cancelled free of charge within the period of validity. Please utilize „Track your ticket“ on our welcome page for this purpose. It is also possible to use any ticket in the reverse direction to what is imprinted. Please note that tobacco store tickets can only be cancelled by our customer care team (+43 1 899 00, meinenachricht@westbahn.at).

Online tickets need not be printed, showing the ticket PDF on your mobile device is adequate, too.

All WESTbahn tickets, no matter if you buy them online, on board or in a tobacco store, apply to all requirements of a regular bill corresponding with Austrian VAT law.

What is a house tariff ticket?

A house tariff ticket is any WESTbahn full fare or full fare less 5 or 10 percent ticket (please find more info below). Full fare tickets are available in all sales channels, full fare less 5 or 10 percent can be bought online, "Krone"-BonusCard holders also receive 5 percent reduction on all tickets available in tobacco stores. 

A house tariff ticket is valid for a single ride within 12 months after purchase. You can use it any day in any desired train. A stop-over is possible but the ride must be continued the same calendar day in forward direction.

The house tariff price for any desired relation is 1,- € higher in tobacco stores and on board than online.  

Which special rule applies to tickets bought on board?

If you buy your ticket on board from your steward, a surcharge of € 1,- is allocated on top of house tariff, irrespective of the day of the week and/or the time. If you buy a return ticket on board the overall surcharge is lower, adding up to a total of € 1,-. 

Secure our familiar price by buying your ticket online or via WESTpay (no surcharge). 

Which IDs grant a 5 or 10 percent discount off the full fare?

1. As a member of ÖAMTC or ARBÖ you receive a 5% discount on up to four full fare tickets if you book online.

2. As co-owner or Raiffeisen Club member of Raiffeisenbankengruppe OÖ or as regular customer of Raiffeisenlandesbank OÖ you receive a 5% discount for yourself and up to three fellow passengers. Please note that you´re only entitled to this discount if the BIC on your ATM card starts with RZOOAT and if it has either the „Meine Bank.Meine Vorteile“ logo or „Raiffeisen Club“ logo and the supplement Raiffeisen Oberösterreich is printed on it.

3. As holder of a „Krone“-BonusCard you can profit from a 5% discount on up to four full fare tickets if you book online or the same discount on any ticket if bought in a tobacco store.

4. As a holder of a Familienreferat Salzburg, Oberösterreich or Niederösterreich card / pass or a family extra Card WIEN you receive online one of two possible 5% discount applications:

a. A discount on WESTbahn full fare for yourself and a second adult as well as all children aged 15 and above who are registered on the card/pass. A maximum of 4 registered children up to 14,99 years travel free of charge. At least one registered child has to travel with you so that you qualify for the discount.

or

b. A discount on WESTbahn full fare for yourself and up to 3 additional travelers, if no registered child travels along. 

Please note: If you travel in WESTbahn PLUS you are charged the upgrade fare for all accompanying children older than 6 years.

5. If you´re a student (no age restriction) of any Austrian university, technical college or college of education you can profit from an online 10% reduction off WESTbahn house tariff. The discounted tickets are valid Monday through Thursday and Saturday all day long and Friday and Sunday for travels starting before and by 12 noon regular departure time.

Upon ticket inspection on board you have to present your identification (ÖAMTC Clubkarte, ARBÖ Klubkarte, Raiffeisen ATM card, "Krone“-BonusCard, Niederösterreichischer or Salzburger Familienpass, Oberösterreichische Familienkarte, family extra Card WIEN, Student ID).

What are the discounts for children?

Children up to 6 years travel free of charge and no ticket is necessary. Please note that these children must not travel unaccompanied and that WESTbahn cannot offer any assistance for them.

For children aged 6 to 14,99 years who travel in the company of an adult with any valid WESTbahn ticket you are charged € 1,- irrespective of the travel distance. An adult can take along a maximum of 4 children paying € 1,-. If you travel in WESTbahn PLUS the upgrade fare will be charged for all accompanying children older than 6 years.

Children from 6 to 14,99 years who travel on their own, the fifth and more accompanying children and children who travel in the company of an adult with a traffic association ticket have to pay half of the regular full fare. For tickets bought on board irrespective of the day of the week and the time the tariff according to 4.4 of Allgemeinen Geschäftsbedingungen applies, i.e. a surcharge of € 0,50 in addition to half of the regular full fare. 

Please note that the steward is allowed to ask for a photo ID in cases of doubt about the age of a child.

For kindergarden, school and youth groups separate rules apply. You can find them in our terms and conditions.

What do I have to know about promotion tickets?

The validity of a promotion ticket (e.g. WESTspartage) is limited to a certain period, sometimes even particular days or train numbers. WESTbahn website, the terms and conditions as well as various promotion flyers inform you about the conditions applying for a promotion ticket. A stop-over is generally not possible with a promotion ticket.

Where can I buy which ticket?

You can buy house tariff tickets online, in tobacco stores with a terminal for ticket sale as well as on board the train. Promotion tickets are almost exclusively being sold online and/or in tobacco stores. 

Trafik-Aktiv ticket (permanent) and Trafik-Aktiv TagesHit ticket (in promotion periods) are available in tobacco stores only, Both tickets can exclusively be used by passengers aged 60 and above. Passengers have to present a photo ID upon ticketing.

Please find particulars about where to buy a specific ticket on WESTbahn website, in the terms and conditions as well as on various promotion flyers.

How can I book a group ticket?

A group consists of a minimum of 6 and maximum of 35 persons who travel with a house tariff ticket. Group tickets can only be booked online and include a free of charge seat reservation for all travellers. The seat information is displayed on the ticket PDF. Booking must be completed 24 hours prior to departure. Due to high load factors no group reservations or merely a small contingent are unblocked for particular trains. If you receive an error message while booking, the contingent is exhausted. Please choose a different train in that case.

How can I book a group ticket for more than 35 persons?

A group of more than 35 persons also pay house tariff for each passenger and receive a free of charge seat reservation for all travellers. A group reservation must be completed 72 hours prior to departure at the latest. WESTbahn’s customer care team (+43 1 899 00, meinenachricht@westbahn.at) will contact you after your reservation, confirm your booking and transmit a bill which has to be paid before travelling.

After receipt of your payment you´ll receive a travel confirmation with all relevant details, including seat reservation. Please note that due to high load factors no group reservations or merely a small contingent are unblocked for particular trains. 

How can I book a student group ticket?

A student group consists of a minimum of 6 persons and more than 50% of the group have to be younger than 20 years. As the first step a free of charge online reservation for the group (up to 7 days before the travel date) is necessary. If a correspondent contingent is available you receive a reservation confirmation immediately when making the reservation for groups up to 35 persons and a confirmation from our customer care team (+43 1 899 00, meinenachricht@westbahn.at) for groups of 36 persons or more.

Payment is done on board according to the actual number of passengers. For all travellers, no matter if student or chaperon, the tariff according to 4.3 of our Allgemeinen Geschäftsbedingungen applies. 

The full amount has to be paid by a sole person. If the group size is below 6 upon travelling, all travellers are charged the full price.

How can I book a youth group ticket?

A youth group consists of a minimum of 6 and a maximum of 35 persons, all of whom are younger than 26 years. Online booking must be completed 24 hours prior to departure, the full fare less 10 percent is charged for all travellers and a free of charge seat reservation is included. 

If the group size is below 6 upon travelling, the 10 percent discount will subsequently be charged on board.

Which season tickets can I buy for WESTbahn?

For rides between Vienna-Tullnerfeld-St.Pölten-Amstetten and between Attnang-Puchheim and Salzburg you can purchase a 30-days-pass (transferable) or a 365-days pass (not transferable) online. You can use these passes for as many rides in both directions as you like.

Which annual network pass can I buy for WESTbahn?

WESTbahn offers a personalized annual network pass in a version for travellers under 26 and another one for all other travellers. You can purchase them online and freely choose the validity period. You can use the annual network pass for WESTbahn and WESTbus and will receive your plastic card by mail. Meanwhile please use the PDF ticket that will be sent to you via email. 

Which traffic association ticket can I use in WESTbahn?

WESTbahn is a member of the Upper Austrian regional traffic association OÖVV. Thus you can use and buy OÖVV single tickets and season tickets on board. Tickets from other regional traffic associations and other transportation companies respectively are not valid onboard  WESTbahn trains.

How can I manage my tickets in Passbook?

If you book online you can add your ticket to Passbook by clicking „Add to Passbook“ after completion of the payment process and you can show it in digital format upon ticketing on board.

What is WESTpay?

WESTpay is WESTbahn’s new mobile app. You once legitimate (via upload of a profile picture or by showing your ID-card on the train) and set your payment preference. Then you can easily book your instant ticket by scanning the matching QR-Code (available on card folders on the train and on posters and information cubes at the train stations) or by choosing your travel destinations manually.

You do not need any further authorization via PIN or signature during the payment process. Furthermore you can benefit from all discounts WESTbahn offers for online booking when using WESTpay. WESTpay is available in Apple’s App Store, Google play and very soon in Windows phone store.

Kilometer bank and WESTbahn-Bank

How do I use a kilometer bank?

WESTbahn kilometer bank is no longer available for sale but of course you can use up your kilometer bank credit (e.g. 50 kilometers) and balance it uniquely possible with cash payment directly on board. Example: You own a kilometer bank with a credit of 100 tariff kilometers and want to travel from Vienna to Linz (190 tariff kilometers according to terms and conditions). On board you can pay for the lacking 90 tariff kilometers. Per tariff kilometer you are charged € 0,08, adding up to € 7,20 in the example. After payment your kilometer bank is void and can not be used any more.

For your upcoming travels in WESTbahn we recommend our new WESTbahn-Bank (for information see below).

What are my advantages if I buy a WESTbahn-Bank?

WESTbahn-Bank is available in two nominations: Pay € 90,- and receive a € 100,- value or pay € 270,- and receive a € 300,- value. Thus you actually get a 10% discount on all tickets and catering products (already included in the fare) online and on board if you pay with WESTbahn-Bank. The discount is additionally applicable even on all discounted tickets (e.g. ÖAMTC ticket). If you buy a ticket on board you can exhaust your WESTbahn-Bank credit and balance it with cash payment.

Please note that WESTbahn-Bank refund is only possible prior to the first utilization. We also want to indicate that no VAT is displayed on WESTbahn-Bank. Nevertheless all products you buy with WESTbahn-Bank of course apply to all requirements of a regular bill corresponding with Austrian VAT law.

Reservations

How can I make a seat reservation?

Up to two hours before train departure from the departure station you can make a train bound seat reservation and shift or cancel your reservation. A seat reservation costs € 5,-.

When booking WESTbahn will suggest a seat for reservation to you. If you register for „Meine WESTbahn“ and log in you can change the suggestion to your desired seat. On your ticket PDF you´ll find the platform sector, coach number and deck denomination as well as the exact seat info. If you have any questions please address yourself to your stewards who will guide you to your seat.

Please note that reserved seats can be used by other travellers if they are not claimed within 15 minutes after departure.

How can I make a wheelchair reservation?

Up to 2 hours prior to train departure from the starting station you can make a free of charge online reservation for one of our two wheelchair spaces in coach 400 in the middle of the train. Due to WESTbahn´s low floor construction the trains offer further wheelchair space on any entrance platform, however you must know that the PRM toilet is only accessible from coach 400. 

Please note that our wheelchair spaces must not be reserved for strollers. 

Can I take along my bike in WESTbahn?

Yes. Bike entrainment is easily possible due to WESTbahn´s low floor construction. It costs € 5,- if you book online (for reservation and transport, booking here) up to two hours before train departure from the departure station. The information about the exact storing position which has been reserved for your bike is printed on the ticket PDF.

If you don´t book online prior to departure, bike entrainment is subject to the available capacity onboard and costs € 10,-. Your steward is authorized to decide if enough space is available. We ask for your understanding that especially trains with high passenger demand do not always allow space for bicycles or that particular train connections are excluded from bike reservations.

Bikes for children are also liable to payment whereas wrapped folding bikes are free of charge. Please note that you can not take along a tandem or moped in WESTbahn.

Payment

How can I pay my WESTbahn ticket?

On board you can pay cash or (for sums of € 15,- and above) with EC, Maestro and credit card (Visa, MasterCard).

If you book online you can pay with Maestro and credit card (Visa, MasterCard, Diners Club) or via online banking. Please note that we do not have online payment agreements with all bank institutions. If you pay with Maestro your card needs to be activated by your bank institute and has to have a check digit on the back side.

In any tobacco store the tobacconist can independently decide which payment methods he accepts for ticket payment. 

Companies also have the possibility to get a so called partner link for WESTbahn bookings that also allows AirPlus payment. 

What do I have to do if asked for a 3D secure code upon credit card payment?

If you pay with credit card you might be requested to enter your 3D secure code. This happens when you have activated the code in the course of any earlier payment. In this case payment without the code is not possible. 

Our customer care team (+43 1 899 00, meinenachricht@westbahn.at) has no information about your 3D secure code. Please contact your credit card company about it.

Do I receive a separate bill for my WESTbahn travel?

No. All WESTbahn tickets, no matter if you buy them online, on board or in a tobacco store, apply to all requirements of a regular bill corresponding with Austrian VAT law and entitle to input tax deduction. The compulsory specifications (company name and address, price and tax amount) are printed on the ticket. 

How can I cancel my WESTbahn ticket?

Unused full fare tickets can be cancelled within one year starting the date of purchase at no cost, the same applies to unused promotion tickets during the duration of the promotion. For that purpose you have to enter your ticket number and ticket code on the welcome page. The amount is transferred back to you through the channel you had used for payment. Please note that the re-transfer onto your bank account can take up to 10 days and onto your credit card account can take up to one month. 

Tickets that were bought in a tobacco store can only be cancelled by WESTbahn customer care team (+43 1 899 00, meinenachricht@westbahn.at). Please forward a (scanned) copy of your ticket, your bank  details including IBAN and BIC as well as your complete address. 

Timetable

Download your PDF
timetable below.

 

Download timetable

Ticket Details
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Westbahn Management GmbH

EUROPAPLATZ 3
1150 Wien
+43 1 899 00

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