Contact

For questions, requests and suggestions, you can reach our Customer Service Team from Monday to Friday from 8.00 a.m. to 6.00 p.m. and on weekends and public holidays from 9.00 a.m. to 3.00 p.m. by phone on +43 1 899 00 or +49 89 1896 59950 from Germany. You can also contact us by e-mail at meinenachricht@westbahn.at.

Happy Holidays!

Please note that on 24.12.2024 our Customer Service is available for you until 15:00.

Delay confirmation

If your WESTbahn train was affected by a delay, you can download a delay confirmation here.

WESTbahn Lost & Found

If you have lost something on board of one of our trains, please use the contact form above and send us your enquiry containing the following information: Description of the lost item, date of journey, train number (see ticket), station of departure, further details of where the lost item was left, any other relevant information which can assist us locating your item.

Once we have located your item, you can pick it up at our headquarters at Vienna's Westbahnhof train station: 

WESTbahn Management GmbH
Westbahnhof Station, Europaplatz 3, door 5
1150 Vienna, Austria

Independent Passenger Rights Agency (apf)

www.passagier.at

Passengers who do not agree with the company's decision can contact the apf in Austria. Please submit your documents using the complaint form at www.passagier.at. If electronic transmission is not possible, please send all documents by post to: Agentur für Passagier- und Fahrgastrechte (Passenger Rights Agency), Railway Department, Linke Wienzeile 4/1/6, 1060 Vienna.