
Questions & Answers
Passenger rights
What are my passenger rights?
What are my rights in case of a delay?
I am on the platform and my train is delayed by more than 60 minutes or cancelled
I am on the train and it is delayed by more than 60 minutes
What happens if I cannot continue my journey due to a WESTbahn delay?
How do I get a confirmation about a train delay or cancellation for my employer?
Under what circumstances am I not entitled to a compensation for a single ticket?