Until July 4, 2021 you will be allowed to use your valid WESTbahn ticket (unless it is bound to a specific connection) also in the following ÖBB trains: In long distance trains (Railjet, Raijet Xpress, ICE, D as well as IC [except IC 94 and IC 95]) between Vienna and Salzburg, in CJX trains between Wien Westbahnhof and Amstetten as well as in S80 between Wien Hütteldorf and Wien Meidling.
WESTbahn tickets are available online, in tobacco stores with terminals for ticket sales, in our WESTshops and on board of our trains. You will find information on our points of sale in the terms and conditions on our website and in our promotional flyers.
Your e-ticket will be emailed to you within 15 minutes of purchase. Please check your spam folder if you did not receive your ticket in your inbox. If you did not receive your e-ticket within 1 hour of online purchase, please contact our customer care team by phone +43 1 899 00 or by email email@example.com. They will be happy to assist you and will email you your e-ticket.
Single WESTbahn tickets are valid on the chosen date of travel (or in some cases the following day). They can be cancelled free of charge until the day before the date of travel if nothing contradicting is mentioned in our terms and conditions. If you wish to cancel your ticket, please use the "Cancel your ticket" option on our home page.
If you are unable to print your ticket, please show the PDF of your e-ticket on your mobile phone.
All WESTbahn tickets are an invoice in compliance with the Austrian VAT law.