Questions & Answers

Questions & Answers

Schedule
Where do I find the up-to-date WESTbahn schedule?

You will find our up-to-date schedule here. It is also available to download from our home page. The European timetable changes always take place in the middle of December. Please note that during this time the WESTbahn timetable may change. For our latest schedule, see our website. 

Where do I get up-to-date route informations?

You will find all the information about the regular WESTbahn train connections on our travel update page and on the train information system Scotty. Any changes in the regular operation schedule between Vienna and Salzburg will be announced on the home page of our website.

What do I have to know about cross-border travels to Munich?

On cross-border journeys to Munich, there will be checks by the German police on WESTbahn trains. Please allow for delays for any connections and carry a passport or identity card with you on your journey. 

Tickets
What should I know about WESTbahn tickets?

WESTbahn tickets are available online, in tobacco stores with terminals for ticket sales, in our WESTshops and on board of our trains. You will find information on our points of sale in the terms and conditions on our website and in our promotional flyers.

Your e-ticket will be emailed to you within 15 minutes of purchase. Please check your spam folder if you did not receive your ticket in your inbox. If you did not receive your e-ticket within 1 hour of online purchase, please contact our customer care team by phone +43 1 899 00 or by email meinenachricht@westbahn.at. They will be happy to assist you and will email you your e-ticket.

Single WESTbahn tickets are valid on the chosen date of travel. They can be cancelled free of charge until the day before the date of travel if nothing contradicting is mentioned in our terms and conditions. If you wish to cancel your ticket, please use the "Cancel your ticket" option on our home page. 

If you are unable to print your ticket, please show the PDF of your e-ticket on your mobile phone. 

All WESTbahn tickets are an invoice in compliance with the Austrian VAT law.

What is a WESTstandardpreis ticket?

A WESTstandardpreis ticket is any WESTbahn full price ticket or a full price ticket minus 10 % discount. Full price tickets are available in all our points of sale. Our full price tickets minus 10 % discount are available online, in our WESTshops and in all participating tobacco stores. On board you cannot buy any discounted ticket.

Our WESTstandardpreis ticket is valid for a one-way trip on the chosen date of travel in any WESTbahn train. A stop-over is possible, however the trip must continue on the same calendar day in the same direction. 

When buying a WESTstandardpreis ticket in a WESTshop a surcharge of € 1,- will be charged, in tobacco stores a surcharge of € 2,- will be charged, when buying on the train a surcharge of € 3,10 will be charged. 

What is a WESTsuperpreis ticket?

The WESTsuperpreis is a super-saving offer from WESTbahn. The number of tickets is limited and the ticket is available in several price categories. Subject to availability, the WESTsuperpreis can be booked exclusively online up to one minute before the regular departure. 

When booking, a specific train on a specific day is selected. On the selected day, the WESTsuperpreis ticket can also be used on any other WESTbahn train, but a surcharge on the full price of the train applies. 

When you book, you can only select one WESTsuperpreis ticket per connection and place it in the shopping cart. If you want to buy several WESTsuperpreis tickets in one order process, re-select the connection and add another ticket to the shopping cart. 

Cancellation is possible up to one day before the selected day of travel. A fee of 25% of the ticket price (at least € 4,99) will be charged.

Book your WESTsuperpreis ticket here.

What are the WESTshops?

Please visit our detailed WESTshops page for more information.

What rules apply to tickets bought on board?

If you buy your ticket on board from one of our stewards a surcharge of € 3,10 will apply in addition to the WESTstandardpreis, regardless of the time or day. If you buy a return ticket on board, the overall surcharge is lower and totals at € 3,10.

You can secure our usual price by buying your ticket online.

Which partner-cards offer a 10 % discount on WESTstandard price?

Customers of our WESTbahn partners receive a 10% discount when purchasing tickets at the WESTstandard price. The partner discount is available when booking online, in the WESTshops and in participating tobacconists (Austrian kiosks). If you buy a 10% reduced WESTstandardpreis ticket in a WESTshop, a surcharge of € 1,- will be added, in a participating tobacconist a surcharge of € 2,- will be added. There are no discounted tickets on the train.

Please note that you must show your valid partner discount card at the ticket control on the train.

What are the discounts for family children?

Family children up to 6 years travel free of charge and no ticket is necessary. Please note that children younger than 6 years old are not permitted to travel unaccompanied and that WESTbahn cannot offer any assistance for them.

There is a charge of  2 Euro per family child each way for children aged from 6 to 14.99 years traveling accompanied by an adult family member with a valid WESTstandardpreis ticket or a selected discounted ticket (details under WESTspecials). There is a limit of 4 family children per adult eligible for 2 Euro fare. The fare is 2 Euro regardless of the travel distance. If you travel in Comfort Class or First Class, the upgrade fare will be charged for all accompanying children. Excluded from this rule are joint trips with a KlimaTicket Ö Familie. 

Children aged from 6 to 14.99 years old travelling on their own or more than 4 family children travelling in the company of an adult with a traffic association ticket are entitled to half price fare (from regular full fare). According to 2.3.2 of Allgemeinen Geschäftsbedingungen, there is a surcharge of 1.50 Euro in addition to the half price fare if you buy your tickets on board irrespective of the time and the day of the week. 

Please note that the steward is permited to ask for a photo ID as the proof of age of a child. 

Special conditions apply for kindergarten, school and youth groups. See our terms and conditions.

What do I need to know about promotional tickets?

The validity of promotional tickets is limited to a certain period, occasionally even particular days or train numbers. You have to choose a date of travel. See our website, our terms and conditions as well as various promotional flyers for information about the conditions applying to a promotion ticket.

A stop-over is not possible for tickets bound to a specific train connection but allowed for any other promotion ticket within the validity on the chosen travel date. 

Where can I buy my ticket?

Our WESTstandardpreis tickets are available to purchase online, in tobacco stores with a terminal for ticket sale, in our WESTshops and on board of our trains. There is an extra charge for all tickets that are not purchased online: WESTshop 1,- Euro, tobacconist 2,- Euro and on board 3,10 Euro. Promotional tickets are almost exclusively sold online or in tobacco stores.

WESTaktiv tickets are available to purchase online, in our WESTshops and in tobacco stores. This ticket can be exclusively used by passengers aged 60 and above. Passengers are required to present a photo ID during ticket inspection.

Please see our website, our terms and conditions and promotional flyers for information on points of sale for specific tickets.

How can I book a group ticket?

For more information on group bookings, please check our group ticket page.

What annual network passes are available for WESTbahn trains?

We no longer sell annual passes. 

What traffic association ticket can I use on WESTbahn trains?

The WESTbahn is a member of the Upper Austrian Transport Association (OÖVV). For all connections between Vöcklabruck and Linz, one-way tickets at the WESTstandardpreis of the WESTbahn, reduced one-way tickets of the OÖVV and season tickets (daily, weekly and monthly tickets) of the OÖVV are sold. On the train, you can also get tickets for routes in the OÖVV that go beyond what the WESTbahn offers. All regular and reduced one-way tickets and season tickets (incl. annual pass) of the OÖVV are also available at your local sales office in Upper Austria. All further information can be found at www.ooevv.at.

In the Verkehrsverbund Ostregion (VOR), the Klimaticket Metropolregion or Region is recognized on the trains of the WESTbahn. Customers with a Klimaticket VOR Region can book a supplement ticket for the route St. Pölten <-> Vienna Hütteldorf/Westbahnhof for a rate of € 2,- on the train. Other VOR tickets are not valid on the WESTbahn.

Tickets of the Salzburger Verkehrsverbund (SVV) will be recognized on the WESTbahn from Salzburg to Straßwalchen as of December 12, 2021. If Attnang-Puchheim is listed on the SVV ticket, it is valid to/from this station. If Lenzing or Seewalchen is noted on it, it is valid to/from Vöcklabruck. However, it is always important that the selected train stops at the station indicated on the ticket, otherwise the ticket cannot be used. SVV tickets are not available on the train.

WESTbahn is also member of the Tiroler Verkehrsverbund (VVT). VVT tickets are only valid between Kufstein and Innsbruck.

How can I manage my tickets in Wallet?

If you make a booking online, you can add your ticket to your Wallet by clicking “Add to Wallet” after completing the payment transaction. You can show your e-ticket during the ticket inspection.

How do I use the WESTbahn parking ticket for the park & ride facilities in Wels, St. Pölten and Amstetten?

Information about the WESTbahn parking ticket for the park & ride facility Wels can be found here.

Is my Interrail/Eurrail Pass valid on WESTbahn?

Yes, Interrail or Eurail Passes valid for Austria can also be used in the Standard Class of WESTbahn. Passengers with a valid Interrail or Eurail First Class Pass are also travelling in Standard Class on WESTbahn trains. Travelling in the Comfort Class or First Class of WESTbahn is only possible with a corresponding upgrade.

Reservations
How do I make a seat reservation?

You can book a seat reservation for a specific train and change or cancel an existing seat reservation up to three hours before the train departure. This reservation is combinable with any kind of ticket and the ticket will nevertheless remain flexible within its validity. If you choose to take a different train connection only the seat reservation will expire. Anyway, please consider the respective validity of your ticket. 

When you choose a seat reservation, WESTbahn will allocate a seat to you. To change your seat reservation, register for “Meine WESTbahn” and log into your account. You will find the coach number, deck number and your seat information on your e-ticket. If you have any questions, please contact a crew member. They will gladly accompany you to your seat. 

Please note that reserved seats can be used by other passengers if they are not claimed within 15 minutes of departure.

Can I take my bike or my e-scooter on WESTbahn trains?

It is possible to take your bike on our trains due to the low floor construction. Here you will find detailed information on bicycle transport. You would like to book right away? Click here to go to the reservation page.

The transportation of an e-scooter is free of charge, provided that it can be folded and stowed in the luggage compartment or under the seat. If this is not possible, the regulations for the carriage of a bicycle are applied.

Payment
How can I pay for my WESTbahn ticket?

On board, you can pay by cash and for payments of € 15,-  and above we accept payments with EC, Maestro and credit cards (Visa, MasterCard, Amex, Diners).

For online payments, we accept payments with Maestro, credit cards (Visa, MasterCard, Amex, Diners), online banking (EPS), or Klarna. Please note that we do not have online payment agreements with all banks. If you pay with Maestro card, your card will need to be activated by your bank and must have a security number on the back.

Payment methods for payment in tobacco stores are decided independently by the stores.

For companies, we are happy to generate a partner link for bookings with WESTbahn using AirPlus payment system.

What do I do if I am asked for a 3D security code during credit card payment?

If you make a payment with credit card, you may be asked to enter your 3D security code. This happens when you activated the security code previously. In this case payment without a security code is not possible.

Please note that our customer care team will not be able to assist you with information about your 3D security code and you will need to contact your bank or credit card company for assistance.

Will I receive a separate invoice for my WESTbahn ticket?

You will not receive a separate invoice for your ticket. All WESTbahn tickets purchased online, onboard or in tobaccco stores conform to the requirements of a regular invoice corresponding with Austrian VAT law and are eligible for input tax deduction. The required information (company name and address, price and tax amount) is printed on your ticket.

How can I cancel my WESTbahn ticket?

Tickets can be cancelled until the day before the chosen date of travel at no cost. If you wish to cancel your ticket, enter your ticket number and ticket code on our home page.

Excluded from the free cancellation are WESTsuperpreis tickets. These can also be canceled up to one day before the booked travel day for a fee of 25 % of the ticket price, but at least € 4,99.

If you cancel a ticket bought in a tobacco store, you will receive a voucher covering the full amount of your ticket price. Either use the voucher for purchasing additional products or cancel it, too. If you do so, we will deduct € 3,- per ticket and refund the rest to your bank account. In case of all other payment methods we will refund the full amount to the means you used for payment. Please note that it can take up to one month until your refund is booked back onto your bank or credit card account.

Relax Check-in
How do I collect WESTpunkte?

Use the Relax Check-in to collect WESTpunkte. To do this, you first have to create a WESTbahn account. Save your tickets in the account and they will automatically be suggested for the Relax Check-in. Find out more about the Relax Check-in and WESTpunkte here.