Questions & Answers

Schedule

Where do I find the up-to-date WESTbahn schedule?

You will find our up-to-date schedule here. It is also available to download from our home page. The European timetable changes always take place in the middle of December. Please note that during this time the WESTbahn timetable may change. For our latest schedule, see our website. 

Where do I get up-to-date route informations?

You will find all the information about the regular WESTbahn train connections on our home page here and on the train information system Scotty. Any changes in the regular operation schedule between Vienna and Salzburg will be announced on the home page of our website.

Tickets

What should I know about WESTbahn tickets?

WESTbahn tickets are available to purchase online, in tobacco stores with terminals for ticket sales as well on board of our trains. You will find information on our points of sale as well as terms and conditions on our website and our promotional flyers.

Your e-ticket will be emailed to you within 15 minutes of your purchase. Please check your spam folder if you did not receive your ticket in your inbox. If you did not receive your e-ticket within 1 hour of your online purchase, please contact our customer care team by phone +43 1 899 00 or by email meinenachricht@westbahn.at. They will be happy to assist you and will email you your e-ticket.

Any unused tickets can be cancelled free of charge within the period of their validity if nothing contradicting is mentioned in our terms and conditions. If you wish to cancel your ticket, please use the "Track your ticket" option on our home page. Please note that tickets purchased in tobacco stores can be only cancelled by our customer care team that is available to assist you by phone +43 1 899 00 or by email meinenachricht@westbahn.at.

If you are unable to print your ticket, please show the PDF of your e-ticket on your mobile phone. 

All WESTbahn tickets whether purchased online, on board or in tobacco stores are considered an invoice in compliance with the Austrian VAT law.

 

What is a WESTstandard ticket?

A WESTstandard ticket is any WESTbahn full price ticket or a full price ticket minus 5% or 10% discount (see more info below). Full price tickets are available to purchase in all our points of sale. Our full price tickets minus 5% or 10% discount are available to purchase online."Krone-BonusCard" holders will receive a 5% discount on all tickets available in tobacco stores. 

Our WESTstandard ticket is valid for a one-way trip within 12 months of purchase. You can use it on any day on any train. A stop-over is possible, however the trip must continue on the same calendar day in the same direction. 

The WESTstandard price for any relation is 1€ higher in tobacco stores and on board our trains than online.

What rules apply to tickets bought on board?

If you buy your ticket on board from one of our stewards a surcharge of 1€ will apply in addition to the WESTstandard tariff, regardless of the time or day. If you buy a return ticket on board, the overall surcharge is lower and totals at 1€.

You can secure our usual price by buying your ticket online or with WESTpay (no surcharge).

Which membership cards offer a 5% or 10% discount on full fare?

1. As a member of ÖAMTC or ARBÖ you are eligible for a 5% discount on up to 4 full price tickets if you book online.  

2. Holders of Raiffeisen Club Member of Raiffeisenbankengrouppe OÖ or regular customers of Raiffeisenlandesbank OÖ are eligible for a 5% discount for themselves and up to 3 fellow passengers. Please note that you are only eligible for this discount if the BIC on your ATM card starts with RZOOAT and your card has either the "Meine Bank.Meine Vorteile" logo or "Raiffeisen Club" logo and the supplement Raiffeisen Oberösterreich printed on it. 

3. Holders of "Krone-BonusCard" are eligible for a 5% discount on up to 4 full price tickets purchased online or on any tickets purchased in tobacco stores.

4. Holders of Familienreferat Salzburg, Oberösterreich or Niederösterreich card/pass or a family extra Card WIEN are eligible for 1 of the 2 following 5% discounts: 

a) A discounted WESTbahn full price ticket for the card holder and up to three adults as well as all children aged 15 and above who are registered on the card/pass. All registered children up to 14.99 years of age travel free of charge.

or  

b) Discount on WESTbahn full price ticket for the card holder and up to 3 additional passengers if no registered child accompanies you on the trip.  

Please note that if you travel in WESTbahn PLUS you will be charged for the upgrade fare for all accompanying children older than 6 years. 

5. Students (no age restriction) at any Austrian University, technical college or any higher education college are eligible for a 10% discount on WESTbahn house tariff ticket purchased online. The discounted tickets are valid all day from Monday to Thursday and Saturday and on travel starting at noon or before on Friday and Sunday. 

You are required to present your membership card (ÖAMTC Clubkarte, ARBÖ Klubkarte, Raiffeisen ATM card, "Krone“-BonusCard, Niederösterreichischer or Salzburger Familienpass, Oberösterreichische Familienkarte, family extra Card WIEN, Student ID) during the ticket inspection.

What are the discounts for children?

Children up to 6 years travel free of charge and no ticket is necessary. Please note that children younger than 6 years old are not permitted to travel unaccompanied and that WESTbahn cannot offer any assistance for them.

There is a charge of  €1 per child each way for children aged from 6 to 14.99 years traveling accompanied by an adult with a valid WESTbahn ticket. There is a limit of 4 children per adult eligible for €1 fare. The fare is €1 regardless of the travel distance. If you travel with WESTbahn PLUS, the upgrade fare will be charged for all accompanying children older than 6 years.

Children aged from 6 to 14.99 years old travelling on their own or more than 4 children travelling in the company of an adult with a traffic association ticket are entitled to half price fare (from regular full fare). According to 4.4 of Allgemeinen Geschäftsbedingungen, there is a surcharge of €0.50 in addition to the half price fare if you buy your tickets on board irrespective of the time and the day of the week. 

Please note that the steward is permited to ask for a photo ID as the proof of age of a child. 

Special conditions apply for kindergarten, school and youth groups. See our terms and conditions.

What do I need to know about promotion tickets?

The validity of promotion ticket (e.g.WESTspartage) is limited to a certain period, ocasionally even particular days or train numbers. See our website, our terms and conditions as well as various promotional flyers for information about the conditions applying to a promotion ticket. A stop-over is usually not possible with a promotion ticket.

Where can I buy my ticket?

Our WESTstandard price tickets are available to purchase online, in tobacco stores with a terminal for ticket sale and on board of our trains. Promotion tickets are almost exclusively sold online or in tobacco stores.

Trafik-Aktiv ticket (permanent) and Trafik-Aktiv TagesHit ticket (during promotional period) are available to purchase in tobacco stores only. Both tickets can be exclusively used by passengers aged 60 and above. Passengers are required to present a photo ID during ticket inspection.

Please see our website, our terms and conditions and promotional flyers for information on points of sale for specific tickets.

How can I book a group ticket?

A group consists of a minimum of 6 persons and a maximum of 35 persons who travel with a WESTstandard price ticket. Group tickets can only be booked online and include a free of charge seat reservation for all passengers. The seat information is displayed on the ticket PDF. Booking must be completed 24 hours prior to departure. Due to high capacity utilization of individual trains, availability for group bookings may be limited. If an error message is displayed during the booking process, the group quota for te train connection is exhausted and group booking is not possible. Please select another train connection for your group booking.

How can I book a group ticket for more than 35 passengers?

A group consisting of more than 35 persons travelling with a WESTstandard price tickets is also eligible for a free of charge seat reservation for all passengers. Any group booking must be completed no later than 72 hours prior to departure. Our customer care team (available by phone +43 1 899 00 or by email meinenachricht@westbahn.at) will contact you to confirm your booking and will forward you the invoice that needs to be paid prior to your travel.

Once we received your payment, you will receive your booking confirmation with all the information including seat reservation. Please note that due to high capacity utilization of individual trains, availability for group bookings may be limited.

How can I book a student group ticket?

A student group consists of a minimum of 6 persons and more than 50% of the group must be younger than 20 years. As the first step, please make a free of charge online reservation for your group (up to 12 hours prior to your travel date). If a corresponding contingent is available for a group of up to 35 passengers, you will receive a confirmation immediately. For groups of 36 or more passengers, you will be contacted by our customer care team (available by phone +43 1 899 00 or by email meinenachricht@westbahn.at). 

Payment is taken on board based on the actual number of passengers. All passengers, students and chaperones are charged the same tariff according to 4.3 of our Allgemeinen Geschaftsbedingungen.

The full amount is payable by a sole person. If the group size is lower than 6 passengers on the day of travel, all passengers will be charged a full price.

How can I book a youth group ticket?

A youth group consist of a minimum of 6 and a maximum of 35 persons, all of whom are younger than 26 years. Online booking must be completed 24 hours prior to the departure. All travellers are eligible for a 10% discount from a full fare and a free of charge seat reservation.

If the group size is lower than 6 persons on the day of travel, you will be asked to pay the 10% discount amount on board of the train.

What seasonal tickets are available for WESTbahn trains?

You can purchase online a 30 day transferable pass or 365 day non transferable pass for travel between Vienna-Tullnerfeld-St.Pölten-Amstetten and between Attnang-Puchheim and Salzburg. The travel with these passes is unlimeted in both directions.

What annual network passes are avilable for WESTbahn trains?

WESTbahn offers a personalized annual network pass for passengers younger than  26 years and another pass for all other passengers. You can purchase your annual network pass online and choose the validity period. Your annual network pass is valid on WESTbahn trains only and will be posted to you by mail. In the meantime, please use the PDF ticket that has been emailed to you when you purchased your annual network pass.

What traffic association ticket can I use on WESTbahn trains?

WESTbahn is a member of the Upper Austrian regional traffic association OÖVV. You can use and purchase OÖVV single and seasonal tickets on board of our trains. Tickets from other regional traffic associations and transportation companies are not valid on board of WESTbahn trains.

How can I manage my tickets in Passbook?

If you make a booking online, you can add your ticket to your Passbook by clicking “Add to Passbook” after completing the payment transaction. You can show your e-ticket during the ticket inspection.

Kilometer bank and WESTbahn-Bank

How do I use a kilometer bank?

WESTbahn kilometer bank is no longer on sale, however you can use up your kilometer bank credit (e.g 50kilometers) and combine it with cash payment directly on board. For example: Your kilometer bank has a credit of 100 tariff kilometres and you would like to travel from Vienna to Linz (190 tariff kilometers according to our terms and conditions). You can pay for the oustanding balance of 90 kilometers on board. You will be charged €0.08 per kilometer with a total of €7.20 for 90 kilometers. Once you used up the balance on your kilometer bank, it is void and can no longer be used.

Please see the information about our new WESTbahn-Bank for your upcoming travels.

What are the benefits of buying WESTbahn-Bank?

The WESTbahn-Bank is available in two nominations: pay €90 and receive a credit of €100 or pay €270 and receive a credit of €300.  You will benefit from 10% discount on all tickets and catering products (already included in the fare) online and on board if you pay with WESTbahn-Bank. In addition, the 10% discount is applicable even on already discounted tickets (e.g ÖAMTC ticket). If you purchase your ticket on board you can use your WESTbahn-Bank credit and combine it with cash payment. 

Please note that WESTbahn-Bank is only refundable prior to first use. There is no VAT displayed on WESTbahn-Bank, however requirements of Austrian VAT law apply to all the products you purchase with WESTbahn-Bank.

Reservations

How do I make a seat reservation?

You can reserve a seat, change or cancel an existing seat reservation up to two hours before the train departure. A seat reservation costs €5.

When you make a seat reservation, WESTbahn will allocate a seat for you. To change your seat reservation, register for “Meine WESTbahn” and log into your account. You will find the coach number, deck number and your seat information on your e-ticket. 

Please note that reserved seats can be used by other passengers if they are not claimed within 15 minutes of departure.

How do I make a reservation for a wheelchair?

You can make a free of charge online reservation for one of our two wheelchair spaces up to 2 hours prior to the train departure. The wheelchair spaces are located in coach 400 in the middle of the train. Please note that the low floor construction of WESTbahn’s trains offer further wheelchair spaces on any entrance platform, however the PRM toilet is only accessible from coach 400. 

Please note that our wheelchair spaces are not available to reserve for strollers.

Can I take my bike on WESTbahn trains?

Certainly. It is possible to take your bike on our trains due to the low floor construction. You can reserve a bike spot online at the cost of €5 up to two hours prior to train departure (for reservation and transport booking see here). The information about your dedicated bike spot is printed on your e-ticket.

If you do not reserve a bike spot online prior to departure, bike spaces are subject of availability onboard and cost €10. Your steward is authorised to make a decision whether there is available space. We ask for your understanding that trains with high passenger demand do not always allow space for bikes or that certain train connections are excluded from bike reservations.

Children’s bikes are also liable for payment, however wrapped folding bikes can be stored free of charge. Please note that we do not allow tandems or mopeds on WESTbahn trains.

Payment

How can I pay for my WESTbahn ticket?

On board, you can pay by cash and for payments of €15 and above we accept payments with EC, Maestro and credit cards (Visa, MasterCard).

For online payments, we accept payments with Maestro, credit cards (Visa, MasterCard, Diners Club) or online banking transfer. Please note that we do not have online payment agreements with all banks. If you pay with Maestro card, your card will need to be activated by your bank and must have a security number on the back.

Payment methods for payment in tobacco stores are decided independently by the stores.

For companies, we are happy to generate a partner link for bookings with  WESTbahn using AirPlus payment system.

What do I do if I am asked for a 3D security code during credit card payment?

If you make a payment with credit card, you may be asked to enter your 3D security code. This happens when you activated the security code previously. In this case payment without a security code is not possible.

Please note that our customer care team will not be able to assist you with information about your 3D security code and you will need to contact your bank or credit card company for assistance.

Will I receive a separate invoice for my WESTbahn ticket?

You will not receive a separate invoice for your ticket. All WESTbahn tickets purchased online, onboard or in tobaccco stores conform to the requirements of a regular invoice corresponding with Austrian VAT law and are eligible for input tax deduction. The required information (company name and address, price and tax amount) is printed on your ticket.

How can I cancel my WESTbahn ticket?

Unused full fare tickets can be cancelled within one year from the date of purchase at no cost. The same applies to unused promotion tickets during the duration of the promotion. If you wish to cancel your ticket, enter your ticket number and ticket code on our home page. The cost of your ticket will be refunded through the same channel that you used for payment. Please note that it could take up to 10 days for your refund to reach your bank account and up to 1 month to reach your credit card account.

Tickets purchased in tobacco stores can only be cancelled by the WESTbahn customer care team (available on phome +43 1 899 00 or by email meinenachricht@westbahn.at). Please forward a scanned copy of your ticket, your bank details including IBAN and BIC as well as your complete postal address to our customer care team and they will process your refund.