Questions & Answers

Barrier-free journey

Are WESTbahn trains barrier-free?

Yes. On our "Accessibility and Passenger Assist" page you will find all the information you need for travellers with reduced mobility.

Which WESTbahn stations are barrier-free?

Wien West, St. Pölten and Linz display information in Braille on all hand rails in order to facilitate blind persons to find their way to the trains. A general guidance system is available in the above mentioned stations as well as in Wels and Salzburg.

For passengers in a wheelchair, we have summarised all information on our "Accessibility and Passenger Assist" page.

If you need help on the platform before you commence your travel, please email us at up to 48 hours before your travel or call us on +43 1 899 00 (from Monday to Friday from 8am to 6pm and during the weekend and on holidays from 9 am to 3pm).


How do I use WESTbahn’s wifi?

A wifi connection for your smartphone, laptop or tablet is available in all WESTbahn train sets. Just log into WESTlan and surf uninterruptedly during your journey between Vienna and Salzburg.


How does WESTbahn catering work?

Each WESTbahn train set has WESTcafés with seats, a vending machine for hot and cold beverages as well as a snack-bar/vending machine with fresh snacks.

You can purchase cold and hot beverages and snacks from our self service vending machines and from your steward. In WESTbahn PLUS service at your seat is included, in the other coaches the steward will bring your refreshments to your seat; subject to the load factor and other circumstances.

WESTbahn catering does not require any public subsidies on any train. Therefore WESTbahn and Ankerbrot create an economic success story for all tax payers.

Luggage, bikes and animals

How many pieces of luggage am I allowed to take on WESTbahn trains?

In principle, there is no limit to your luggage. However, your steward is authorized to charge a € 5,- supplement for bulky luggage or starting from a third piece of luggage.

How do I keep my luggage safe?

WESTbahn offers you a luggage rack in the lower deck of each wagon, so that you can secure you suitcase or bag with a metal band. You can unlock the corresponding lock by using a € 1- coin which will be returned to you at the end of your travel. Your steward will be happy to explain the handling of the lock to you.

We would like to explicitly point out that we recommend using the locks, especially if you choose a seat in the upper deck.

Can I take pets on WESTbahn trains?

Passengers are welcome to bring animals on board to the conditions below and provided they do not endanger or inconvenience passengers or staff. 

Small animals (e.g. cats or small dogs) in a rigid pet carrier are transported free of charge. Transportation of dogs on a lead costs 2 euros irrespective of the travel distance. Please note the following:

  • Your dog must be kept on a lead and wear a muzzle for the entire duration of your journey on our trains.
  • Animals are not allowed on the seats.
  • Dangerous animals and dogs without a leash and muzzle are not allowed on board.

Dogs travel on WESTbahn's entire railway network with a 30-day ticket for 49 euros. You can buy this ticket in all WESTshops and directly on the train.

Registered guide- and assistance dogs are excluded from these regulations.


How do I get a discount voucher for Tiergarten Schönbrunn, Technisches Museum Wien or Wiener Riesenrad?

If you buy a WESTstandardpreis ticket to Wien online or on board, you will receive a discount voucher for Tiergarten Schönbrunn, Technisches Museum Wien or Wiener Riesenrad from your steward. Please speak to your steward on this matter. You will find more information on our WESTbahn Deals page.

Business travel

What are the benefits for my company if we book WESTbahn tickets?

We offer special rates for company bookings. Please visit our WESTbahn Business page.

Lost and found

What happens if I forget something on board?

If our stewards find your lost item on board, we will store it up to 6 weeks in our WESTbahn bureau. After this period we will forward it to Zentralen Fundservice Wien (Siebenbrunnenfeldgasse 3, 1050 Wien, Tel. +43 1 4000-8091). If you have any questions about your lost item, please contact WESTbahn’s customer care team by phone +43 1 899 00 or by email