Questions & Answers

General information about WESTbahn

What makes WESTbahn so special?

In all customer satisfaction surveys the first answer to this is: our stewards, your contact persons for all concerns. It is them who make your WESTbahn journey such a particular experience.

Beyond that you can enjoy the quality of our facilities in all our barrier free WESTbahn trains. In all coaches we offer free of charge wifi („WESTlan“) and comfortable leather seats allow an ergonomically correct posture. In our 4 WESTcafés you can supply yourself with cold beverages and coffee as well as fresh snacks. Coach 400 in the middle of the train is specially equipped for PRM customers and offers two   free of charge bookable wheelchair spaces and a PRM toilet with a diaper changing table.

What trains does WESTbahn own?

WESTbahn owns 7 low floor train sets from Stadler Rail AG, Switzerland. These double deck railcar sets, specially designed for our intercity operation between Vienna and Salzburg, are 150 meters long and offer 501 seats each. In day-to-day operations the trains reach a peak speed of 200 km/h. 12 doors on each side allow passengers to enter and exit the trains very quickly.

What are the most important facts about WESTbahn Management GmbH?

WESTbahn Management GmbH is the first operating subsidiary of Rail Holding AG. The aim of Rail Holding AG is to establish a private railway and bus network for passenger transport in Central Europe. WESTbahn has been offering railway passenger traffic between Vienna and Salzburg ever since December 2011.

WESTbahn was founded in the course of the rail liberalization within the European Union. The railway networks were made accessible to private providers so that more competition should ensure more quality. 

Shareholders of Rail Holding AG are the Haselsteiner Familien Privatstiftung, Augusta Holding AG and SNCF Voyages Developpement SAS. CEO of WESTbahn as well as manager of the board of Rail Holding AG is Dr. Erich Forster. Members of the supervisory board of Rail Holding AG are Clemens Schneider, Dr. Erhard F. Grossnigg and Jean-Yves Leclercq, chairman of the board is Dr. Benedikt Weibel.

"My WESTbahn"

Why should I register for „My WESTbahn“?

If you´re registered, you´ll receive our WESTbahn newsletter on a regular basis. You can also easily administer the tickets you bought online and you can choose your desired seat if you want to make a seat reservation.

If you have forgotten your password for „My WESTbahn“, please click on „Forgotten your password?“. You will receive a mail with the link that allows you to reset your password.  

If you have troubles resetting your password, please contact our customer care team (+43 1 899 00, meinenachricht@westbahn.at).

Contact

How can I contact the WESTbahn customer care team?

Our competent customer care team is at your disposal for questions, requests and suggestions Monday through Friday from 8 am to 6 pm and on weekends and holidays from 9 am to 3pm via  +43 1 899 00. Besides that you can contact us day and night at meinenachricht@westbahn.at.

Please understand that answering your mail can possibly take a few days.