Questions & Answers

Barrier-free journey

Are WESTbahn trains barrier-free?

Yes. WESTbahn´s low floor construction provides extensive barrier-free access and stepless entrance. When the doors open, automatic footboards close the gaps between the platform and the train. Your steward will be happy to assist you if wished.

If you travel with a wheelchair or a stroller, we recommend to use coach 400 in the middle of the train. This coach has a certificate for the needs of persons with reduced mobility. It offers a wider aisle than the other coaches, two bookable wheelchair spaces, generous clearance and access to the PRM toilet with baby changing facilities.

Please note that our wheelchair spaces cannot be reserved for strollers. 

Which WESTbahn stations are barrier-free?

Wien West, St. Pölten and Linz display information in Braille on all hand rails in order to facilitate blind persons to find their way to the trains. A general guidance system is available in the above mentioned stations as well as in Wels and Salzburg.

If you travel in a wheelchair, you can enter and exit WESTbahn trains in all stations with the exception of Wien Hütteldorf. Due to the low platform heights entrance, exit is not possible in Wien Hütteldorf.

If you need help on the platform before you commence your travel, please email us at prm@westbahn.at up to 48 hours before your travel or call us on +43 1 899 00 (from Monday to Friday from 8am to 6pm and during the weekend and on holidays from 9 am to 3pm).

WESTbahn PLUS

What are the features of WESTbahn PLUS?

Each six part train set offers 5 coaches running as „WESTbahn CLASSIC“ category and coach 600 as „WESTbahn PLUS“. Each four part train set offers 3 coaches running as “WESTbahn CLASSIC” and coach 16 as “WESTbahn PLUS”. WESTbahn PLUS offers you the usual high level of service as well as a second seat or a wider seat for your comfort, a welcoming gift, a free of charge daily newspaper as well as guaranteed service at your seat. If you travel in WESTbahn PLUS, an upgrade will be charged in addition to your WESTstandard price ticket.

It costs € 13,90 up to a distance of 150 kilometers and € 19,90 for a distance above 150 kilometers.

If you buy an online WESTstandard price ticket for WESTbahn PLUS, it will include a free of charge seat reservation. If you wish to upgrade your WESTstandard price ticket or promotion ticket spontaneously (depending on the availability of free seats), the steward will charge you the above mentioned tariff.

For frequent travellers WESTbahn offers a 12 upgrade package at a reduced tariff.

Wifi

How do I use WESTbahn’s wifi?

An excellent wifi connection for your smartphone, laptop or tablet is available in all WESTbahn train sets. Just log into WESTlan and surf uninterruptedly during your journey between Vienna and Salzburg.

Catering

How does WESTbahn catering work?

Each WESTbahn train set has WESTcafés with seats, a vending machine for hot and cold beverages as well as a snack-bar/vending machine with fresh snacks brought from the railway station booth in Vienna and Salzburg. Our snacks are sourced from the traditional Viennese bakery Ankerbrot and our coffee is provided by Schärf.

You can purchase cold and hot beverages and snacks from our self service vending machines and from your steward. In WESTbahn PLUS service at your seat is included, in the other coaches the steward will bring your refreshments to your seat; subject to the load factor and other circumstances.

WESTbahn catering does not require any public subsidies on any train. Therefore WESTbahn and Ankerbrot/Schärf create an economic success story for all tax payers.

Luggage, bikes and animals

How many pieces of luggage am I allowed to take on WESTbahn trains?

In principle, there is no limit to your luggage. However, your steward is authorized to charge a € 5,- supplement for bulky luggage or starting from a third piece of luggage.

How do I keep my luggage safe?

WESTbahn offers you a luggage rack in the lower deck of each wagon, so that you can secure you suitcase or bag with a metal band. You can unlock the corresponding lock by using a € 1- coin which will be returned to you at the end of your travel. Your steward will be happy to explain the handling of the lock to you.

We would like to explicitly point out that we recommend using the locks, especially if you choose a seat in the upper deck.

Can I take my bike on WESTbahn trains?

Certainly. It is possible to take your bike on our trains due to the low floor construction. You can reserve a bike spot online at the cost of €5 up to two hours prior to train departure (for reservation and transport booking see here) The information how to find your dedicated bike spot is printed on your e-ticket.

If you do not reserve a bike spot online prior to departure, bike spaces are subject of availability onboard and cost €10. Your steward is authorised to make a decision whether there is available space. We ask for your understanding that trains with high passenger demand do not always allow space for bikes or that certain train connections are excluded from bike reservations.

Children’s bikes are also liable for payment, however wrapped folding bikes can be stored free of charge. Please note that we do not allow tandems or mopeds on WESTbahn trains.

Can I take animals on WESTbahn trains?

Passengers may take animals with them, free of charge and subject to conditions below, provided they do not endanger or inconvenience passengers or staff. 

Small animals (e.g. small dogs) are transported free of charge and must be transported in enclosed basket, cage or pet carrier.
Transportation of bigger dogs with collar, leash and muzzle costs € 1,- irrespective of the travel distance. Our stewards can refuse carriage or entry to any dangerous animals and dogs without a leash and muzzle.  Animals and containers must not occupy seats, otherwise a charge of a full price ticket will be made.

Registered guide and assistance dogs are excluded from this regulation.

Partnerships

How do I get a discount voucher for Tiergarten Schönbrunn or Wiener Riesenrad?

If you buy a full fare ticket to Wien Hütteldorf or Wien Westbahnhof online or on board, you will receive a discount voucher for Tiergarten Schönbrunn or Wiener Riesenrad from your steward. Please speak to your steward on this matter.

Award Miles

How do I profit from entering my Miles & More / topbonus number when I purchase my ticket online?

If you purchase your ticket online and enter your Miles & More or topbonus number, you can collect 2 miles for each full Euro or even more in certain promotion periods. Your miles will be credited to you as soon as you have used the ticket. As a further option, you can have your miles credited subsequently after using your online tickets. Please use the form on our home page in order to claim these miles.

You will not collect Miles & More / topbonus miles for tickets purchased on board.

Business travel

What are the benefits for my company if we book WESTbahn tickets?

For companies, WESTbahn offers an option to book online with a partner link. All available WESTbahn products can be purchased using this link. For all bookings done with partner link,y our company will receive an equated credit based on the annual booking volume. This credit is distributed in the beginning of the following year.

In addition to the standard payment methods (online banking, Maestro card, Visa, MasterCard and Diners Club) companies may also pay with AirPlus. 

Please contact vertrieb@westbahn.at if you have any questions regarding the partner link.

Lost and found

What happens if I forget something on board?

If our stewards find your lost item on board, we will store it up to 6 weeks in our WESTbahn bureau. After this period we will forward it to Zentralen Fundservice Wien (Siebenbrunnenfeldgasse 3, 1050 Wien, Tel. +43 1 4000-8091). If you have any questions about your lost item, please contact WESTbahn’s customer care team by phone +43 1 899 00 or by email meinenachricht@westbahn.at.