Westbahn tickets are available online, in tobacco stores with terminals for ticket sales, in our ^WestShops and on board of our trains. You will find information on our points of sale in the terms and conditions on our website and in our promotional flyers.

Your e-ticket will be emailed to you within 15 minutes of purchase. Please check your spam folder if you did not receive your ticket in your inbox. If you did not receive your e-ticket within 1 hour of online purchase, please contact our customer care team by phone +43 1 899 00 or by email service@westbahn.at. They will be happy to assist you and will email you your e-ticket.

Single Westbahn tickets are valid on the chosen date of travel. They can be cancelled free of charge until the day before the date of travel if nothing contradicting is mentioned in our terms and conditions. If you wish to cancel your ticket, please use the "Cancel your ticket" option on our home page.

If you are unable to print your ticket, please show the PDF of your e-ticket on your mobile phone.

All Westbahn tickets are an invoice in compliance with the Austrian VAT law.

A ^WestFlexpreis ticket is any Westbahn full price ticket or a full price ticket minus 10 % discount. Full price tickets are available in all our points of sale. Our full price tickets minus 10 % discount are available online, in our ^WestShops and in all participating tobacco stores. On board you cannot buy any discounted ticket.

Our ^WestFlexpreis ticket is valid for a one-way trip on the chosen date of travel in any Westbahn train. A stop-over is possible, however the trip must continue on the same calendar day in the same direction.

When buying a ^WestFlexpreis ticket in a ^WestShop a surcharge of € 2,- will be charged, in tobacco stores a surcharge of € 3,- will be charged, when buying on the train a surcharge of € 5,10 will be charged.

The ^WestSuperpreis is a super-saving offer from Westbahn. The number of tickets is limited and the ticket is available in several price categories. Subject to availability, the ^WestSuperpreis can be booked exclusively online up to one minute before the regular departure.

When booking, a specific train on a specific day is selected. On the selected day, the ^WestSuperpreis ticket can also be used on any other Westbahn train, but a surcharge on the full price of the train applies.

When you book, you can only select one ^WestSuperpreis ticket per connection and place it in the shopping cart. If you want to buy several ^WestSuperpreis tickets in one order process, re-select the connection and add another ticket to the shopping cart.

Cancellation is possible up to one day before the selected day of travel. A fee of 25% of the ticket price (at least € 4,99) will be charged.

Book your ^WestSuperpreis ticket here.

Customers of our Westbahn partners receive a 10% discount when purchasing tickets at the WESTflex price. The partner discount is available when booking online, in the ^WestShops and in participating tobacconists (Austrian kiosks). If you buy a 10% reduced ^WestFlexpreis ticket in a ^WestShop, a surcharge of € 2,- will be added, in a participating tobacconist a surcharge of € 3,- will be added. There are no discounted tickets on the train.

Please note that you must show your valid partner discount card at the ticket control on the train.

The validity of promotional tickets is limited to a certain period, occasionally even particular days or train numbers. You have to choose a date of travel. See our website, our terms and conditions as well as various promotional flyers for information about the conditions applying to a promotion ticket.

A stop-over is not possible for tickets bound to a specific train connection but allowed for any other promotion ticket within the validity on the chosen travel date.

Our ^WestFlexpreis tickets are available to purchase online, in tobacco stores with a terminal for ticket sale, in our ^WestShops and on board of our trains. There is an extra charge for all tickets that are not purchased online: ^WestShop 2,- Euro, tobacconist 3,- Euro and on board 5,10 Euro. Please note , that some special fares are only available online

^WestSeniorenpreis tickets are available to purchase online, in our ^WestShops and in tobacco stores. This ticket can be exclusively used by passengers aged 65 and above. Passengers are required to present a photo ID during ticket inspection.

Please see our website, our terms and conditions and promotional flyers for information on points of sale for specific tickets.

The Westbahn is a member of the Upper Austrian Transport Association (OÖVV). For all connections between Vöcklabruck and Linz, one-way tickets at the ^WestFlexpreis of the Westbahn, reduced one-way tickets of the OÖVV and season tickets (daily, weekly and monthly tickets) of the OÖVV are sold. On the train, you can also get tickets for routes in the OÖVV that go beyond what the Westbahn offers. All regular and reduced one-way tickets and season tickets (incl. annual pass) of the OÖVV are also available at your local sales office in Upper Austria. All further information can be found at www.ooevv.at.

Tickets of the Salzburger Verkehrsverbund (SVV) will be recognized on the Westbahn from Salzburg to Straßwalchen as of December 12, 2021. If Attnang-Puchheim is listed on the SVV ticket, it is valid to/from this station. If Lenzing or Seewalchen is noted on it, it is valid to/from Vöcklabruck. However, it is always important that the selected train stops at the station indicated on the ticket, otherwise the ticket cannot be used. SVV tickets are not available on the train.

Westbahn is also member of the Tiroler Verkehrsverbund (VVT). VVT tickets are only valid between Kufstein and Innsbruck.

On board, you can pay by cash and for payments of € 15,- and above we accept payments with EC, Maestro and credit cards (Visa, MasterCard, Amex, Diners).

For online payments, we accept payments with Maestro, credit cards (Visa, MasterCard, Amex, Diners), online banking (EPS), or Klarna. Please note that we do not have online payment agreements with all banks. If you pay with Maestro card, your card will need to be activated by your bank and must have a security number on the back.

Payment methods for payment in tobacco stores are decided independently by the stores.

For companies, we are happy to generate a partner link for bookings with Westbahn using AirPlus payment system.

If you make a payment with credit card, you may be asked to enter your 3D security code. This happens when you activated the security code previously. In this case payment without a security code is not possible.

Please note that our customer care team will not be able to assist you with information about your 3D security code and you will need to contact your bank or credit card company for assistance.

Within 15 minutes after purchase, you can cancel any ticket free of charge.

For all tickets, except the ^WestSuperpreis tickets, you can cancel free of charge until 1 day before the date of travel. You can cancel, change or check your ticket on our ticket-details page.

Excluded from this free cancellation policy are ^WestSuperpreis tickets – these can be canceled up to one day before the date of travel for a fee of 25 % of the ticket price (minimum cancellation fee is € 4,99).

If you cancel a ticket bought in a tobacco store, you will receive a voucher covering the full amount of your ticket price. You can use use the voucher for purchasing additional Westbahn products or choose a refund. If you do so, we will deduct 3,- euro per ticket and refund the rest to your bank account. For other payment methods we will refund the full amount to the used payment method. Please note that it can take up to one month until your refund is booked back onto your bank or credit card account.

Questions & Answers